Ukuthola ukuphawula okuhle kwe-Airbnb Plus
You can help put guests at ease by staying in contact with them throughout their stay.
- Easy check-in/checkout: Providing simple instructions, such as a self-check-in lockbox, smart lock, keypad, or someone on-call to let guests in when they arrive
- Fast responses: Providing a high response rate shows you’re willing to help
- Details: Sharing local tips, directions, and FYIs about construction, unavailable amenities, and other things that might impact a stay
- Personalized greetings: Providing a warm welcome goes a long way—if someone can’t be there to greet guests in person, consider leaving a note or sending a message to help make sure check-in went well
- Guest manual: Consider including any additional info guests might need, like the wifi password, where to find cleaning supplies, etc.
Consider helping guests settle in by equipping your place with basic amenities.
- Household items: Making sure there’s enough toilet paper, garbage bags, and paper towels, etc. to last the entire stay, and store them somewhere that's easy to access
- Basic ingredients: Supplying items like oil, salt, and pepper to help guests make the most of the kitchen
- Welcoming details: Providing thoughtful niceties like fresh-cut flowers, bottled water, or local treats
- TV and movies: Providing access to entertainment services like Netflix, a DVD library, or a streaming device could help guests feel relaxed and at home
Clean and comfortable spaces
Keeping your place in good condition helps create a consistent experience for every guest.
- Amenities in good condition: Keeping appliances, door locks, faucets, and electronics in working order, and checking hot tubs and grills to ensure they’re clean and functional before each stay
- Table settings: Ensuring there are enough dishes, cups, and utensils to accommodate the maximum number of guests
- Spotless upkeep: Washing towels, sheets, and bedspreads well, and considering updating linens every 4–6 months to help keep things fresh
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