Ukuthola ukuphawula okuhle kwe-Airbnb Plus

Guests expect Airbnb Plus Hosts to afford them with top-level hospitality at properties that set the bar for style and comfort. To maintain Plus status, you need to sustain an average rating of 4.8 over the past year. Here’s how to help set yourself up for top marks.

Good communication

You can help put guests at ease by staying in contact with them throughout their stay.

• Easy check-in/checkout: Providing simple instructions, such as a self-check-in lockbox, smart lock, keypad, or someone on-call to let guests in when they arrive
• Fast responses: Providing a high response rate shows you’re willing to help
• Details: Sharing local tips, directions, and FYIs about construction, unavailable amenities, and other things that might impact a stay
• Personalized greetings: Providing a warm welcome goes a long way—if someone can’t be there to greet guests in person, consider leaving a note or sending a message to help make sure check-in went well
• Guest manual: Consider including any additional info guests might need, like the wifi password, where to find cleaning supplies, etc.

Everyday essentials

Consider helping guests settle in by equipping your place with basic amenities.

• Household items: Making sure there’s enough toilet paper, garbage bags, and paper towels, etc. to last the entire stay, and store them somewhere that's easy to access
• Basic ingredients: Supplying items like oil, salt, and pepper to help guests make the most of the kitchen
• Welcoming details: Providing thoughtful niceties like fresh-cut flowers, bottled water, or local treats
• TV and movies: Providing access to entertainment services like Netflix, a DVD library, or a streaming device could help guests feel relaxed and at home

Clean and comfortable spaces

Keeping your place in good condition helps create a consistent experience for every guest.

• Amenities in good condition: Keeping appliances, door locks, faucets, and electronics in working order, and checking hot tubs and grills to ensure they’re clean and functional before each stay
• Table settings: Ensuring there are enough dishes, cups, and utensils to accommodate the maximum number of guests
• Spotless upkeep: Washing towels, sheets, and bedspreads well, and considering updating linens every 4–6 months to help keep things fresh