Ukusebenzisana ngokuthembeka

No one should misrepresent themselves or their intentions while using Airbnb.

What we do allow

• Business identification: If you joined Airbnb as a business or company, you may be required to confirm your business ID, address, and phone number.
• Representative inventory: We allow Hosts to list multiple rooms under a single “representative” listing in instances where the rooms are similar enough to be considered substitutes for each other (ex: in hotels or serviced apartments). However, these rooms must have the same amenities, bed configurations, size, decor, and address.

What we don’t allow

• Identity misrepresentation: When verifying your identity as the account holder, all information submitted must be true and accurate. Falsified or doctored documents are not allowed.
• Accommodation bait and switch: Host may not mislead guests by offering a stay that is significantly different to the actual accommodation that guests will be staying in, regardless of whether the address is the same.
• Surprise payment requests: Hosts should not request additional payments that weren’t previously granted in advance by Airbnb or agreed upon with the guest prior to booking.
• False reports and claims: When filing a claim or reporting any incident to Airbnb, you must supply true and accurate information.
• Extortion: Using direct or indirect threats to obtain something from another person has no place in our community.
• Abuse or manipulation of Airbnb: No one may use abusive language, manipulative tactics, or make threats (violent or non-violent) when communicating with Airbnb or one of our representatives.

We're here to help

If you witness or experience behavior that goes against our policies, please let us know.