Ukulungiselela uhambo lwakho
Your bags are packed and you’re almost ready to go. Read these tips—like how to find your reservation, print your reservation details, and share your trip info with friends—to help you on your way.
Before you arrive
Need to find your reservation, print it the details so you know where you’re going, share your trip plans with people traveling with you (quick tip: add them as co-travelers first)? Head to Trips for all-things pre-arrival.
While we hope things go smoothly, let’s prepare just in case. If you can’t find your listing online, don’t fret—Hosts can hide their listing at any time from search results. If you have a confirmed reservation, your reservation is still active. If you arrive and something is wrong at check-in (perhaps the kitchen isn’t clean), message your Host on the app so they can help you take care of it as soon as possible. If you still need help, you can always let us know.
If you can’t find the place you booked on the site
What to do if you have a confirmed reservation and the listing doesn’t show up in search results.
If something is wrong at check-in
What to do and who to contact if there’s an issue when you arrive.
What to do if the place you’re staying in isn’t clean at check-in
How to reach out to your Host for help when your listing isn’t as expected.
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