Buka umlando wemali engenayo nephumayo we-Luxe

Viewing upcoming or completed payouts

You can always check the status of your payouts in your Transaction history.

On the Transaction History page, the Completed Payouts tab allows you to view all previously received payouts or adjustments. You can filter by date, payout method, and listing.

The Upcoming Payouts tab allows you to view all scheduled payouts and adjustments along with the date they will be released. 

Export your CSV file in order to calculate your account standing as of the present day. The CSV file provides additional information, including host service fees (Airbnb Luxe commission) and cleaning fees (if applicable).

You can also click on the Export CSV button to download the CSV file for use with standard spreadsheet programs (e.g., Microsoft Excel, Google Sheets, Apple Numbers). The CSV file provides additional information, including host service fees (Airbnb Luxe commission) and cleaning fees (if applicable).

Understanding payout adjustments

An adjustment is an amount of money a host owes to Airbnb Luxe as a result of a cancellation, reservation change, or violation of our Guest Refund Policy. It reflects a negative amount in your transaction history. You can always check the status of an adjustment in your Transaction history.

Adjustments are applied against the payout method of the associated reservation and automatically deducted from the next scheduled payout. If your reservation follows Payout Routing Rules, the adjustment will be split according to the percentages that you have set up, on a per-listing basis. Please note that this excludes adjustments and refunds approved through the Resolution Center.

Payouts may be blocked if your account balance is negative, including on a particular routing rule (specific bank details associated with certain listings), and will only resume once new payouts have been released.

Understanding resolution adjustments

A resolution payout or adjustment in your transaction history may not include guest or reservation information in the interface. To find out more information about a resolution, please follow these steps:

1. Identify the resolution ID in the Transaction History, which will appear as follows: Resolution adjustment for resolution 12345678
2. Go to Resolutions and append the resolution ID
3. The Resolution page will show information about the reservation that can be used to locate the specific reservation

Why am I not receiving a payout?

There are various situations where you may not have received an expected payout, including, but not limited to:

• You have not yet reached the payout release date as specified in your transaction history
• Your hosting account balance is negative due to payout and/or resolution adjustments
• You have not set up a payout method
• Your minimum payout amount has not been met
• Your account requires Business verification

For help with the issues above, please reach out directly to Airbnb customer service.

If none of these scenarios fit your circumstances, please direct your questions regarding missing payouts to luxehosts@airbnb.com.