Ukuhlakanipha kuyasebenza: Ingxoxo no-Chip Conley
Sijabule kakhulu ukwamukela u-Chip Conley ukuthi ahlanganyele imibono yakhe ngobudlelwano phakathi kobuhlakani nomsebenzi, nokuthi umphakathi wababungazi be-Airbnb umsize kanjani emsebenzi wakhe. Usomabhizinisi osenesikhathi eside engenisa izihambi, umeluleki wezamasu we-Airbnb, umbhali, nompetha wokubungaza, ukuzinikela kuka-Chip kulo mphakathi wababungazi kusuka kude futhi kuyifa elihlala njalo. Incwadi yakhe entsha, Wisdom @ Work: The Making of a Modern Elder, ithembisa ukuvuselela umqondo wokukhula njengethuba lokwabelana ngolwazi futhi uphinde ube ngumfundi.
Q: Uzinikele kakhulu ekwamukeleni izihambi nasemphakathini wababungazi be-Airbnb iminyaka eminingi. Ngabe lowo msebenzi ukugqugquzele kanjani ukuhlakanipha owabelana ngakho encwadini yakho entsha?
Chip Conley: “Okokuqala nje, ngiyawukhumbula umphakathi wethu wokubungaza. Phakathi neminyaka yami emine ngisendimeni yobuholi kule nkampani, ngangikuthanda ukuhamba umhlaba wonke ngibe ngifuna kubabungazi bethu. Kunesisho esidala esithi, 'Ulwazi luyakhuluma, kepha ukuhlakanipha kuyalalela,' futhi ngithole umphakathi wethu wababungazi unekhono elihle lokulalela kodwa futhi unegalelo elimangalisayo emphakathini wonkana. 'Ukuhlakanipha kwesixuku' (umphakathi wethu wababungazi emhlabeni wonke) kungifundise okuthile futhi ngithemba ukuthi bazobona eminye yemibo yabo ibhalwe encwadini yami entsha, elandisa ukuthi kungani umhlaba udinga ukwazisa ukuhlakanipha emhlabeni olawulwa ubuchwepheshe. ”
Q: Yini ababungazi abangayifunda endleni owenza ngayo ukuze bathuthukise ukubungaza kwabo?
Conley: “Kube yinto ethokozisayo ukuthi kube yiminyaka ephindwe kabili yesisebenzi esijwayelekile e-Airbnb phakathi neminyaka yami emihlanu nengxenye ngisenkampanini (ngonyaka odlule nohhafu njengomxhumanisi). Ngenze konke okusemandleni ami ukuba iqhawe lomphakathi wethu wokubungaza ikakhulukazi kulabo asebekhulile. U-Brian nabasunguli abambisene nabo bayakwazisa ngempela ukuthi ababungazi abaneminyaka engu-50 nangaphezulu bathola amaphuzu aphezulu kakhulu okwanelisa izivakashi e-Airbnb kunoma yibaphi abantu. Kungaba nezizathu ezimbalwa zalokhu: isikhathi esithe xaxa sokugxila emakhonweni abo okubungaza, ukuhlakanipha okungokomzwelo okukhulayo (isici esiyinhloko sababungazi abahle) njengoba sikhula, futhi mhlawumbe nokuzibophezela kwesikhathi eside ekubungazeni njengendlela yokwakha imali engenayo yomhlalaphansi. Angicabangi ukuthi iqembu labantu abathile kuphela elihlakaniphile, kodwa imfanelo umuntu angayihlakulela futhi abe nayo ngokuhamba kwesikhathi. ”
Q: Ushintshe kanjani umqondo wokungenisa izihambi, noma awuzange ushintshe, kuwe kusuka eminyakeni yama-20, 30, 40, nangale kwayo?
Conley: “Ngenkathi ngiqala i-Joie de Vivre Hospitality maphakathi nama-20 (1987), le nkampani yayingenye yezinkampani zokuqala zamahhotela ezitolo e-US. Sasikhombisa ukuthi inani elikhulayo lezihambi lalifuna umuzwa owengeziwe walokho okwenzelwe bona. Kuyathakazelisa ukuthi sashintsha isiqu sama-ejenti ethu aphambili ekubeni 'omabhalane' saba 'ababungazi,' ngakho-ke umqondo wokubungaza ubulokhu usegazini lami iminyaka engu-32. Eminyakeni engaphezu kwengu-24 ngiyi-CEO yaleyo nkampani, sakha amahhotela ayi-boutique angu-52, futhi kwacaca ukuthi izinkampani ezinkulu emhlabeni wonke zifuna ukuqala ukubukeka njengamahhotela e-boutique (ukunakwa kakhulu kwesakhiwo, izindawo zokudlela nezokuphuza ezingcono, ukugxila kakhulu kokuhlangenwe nakho kwasendaweni , njll.). Ngenkathi ngijoyina i-Airbnb njengeNhloko Yezokungenisa izihambi kanye neyaMasu Omhlaba wonke, ngabona leli gagasi elisha lokwabelana ngamakhaya njengokuthuthukiswa kwamahhotela e-boutique, njengoba ubuchwepheshe buvumela i-Airbnb ukuthi yenze lolu hlobo lokungenisa izihambi lube elomhlaba wonke. Lapho u-Brian Chesky eza kimi engicela ukuba ngijoyine inkampani eminyakeni emihlanu nohhafu eyedlule, wabuza, 'Ungakwenza kanjani ukwamukela izivakashi kuvumelane neningi labantu?' Futhi ngicabanga ukuthi yilokho okwenziwe yi-Airbnb kanye nomphakathi wethu wababungazi omangalisayo. ”
Q: Yisiphi iseluleko esisodwa ongasinikeza umbungazi omusha njengoba eqala?
Conley: “Imfanelo evamile kubabungazi bethu abaphambili emhlabeni wonke inhlanganisela yokuhleleka kakhulu nokwamukela kakhulu nokuba nozwela. Lezo ziyizimfanelo ezihlukile, futhi abanye ababungazi bangase babe ngcono kwenye kunenye, kodwa labo abangakwazi ukuzibonisa kahle zombili — kwesinye isikhathi kuba abantu abashadile abahlanganisa lezo zimfanelo — bazophumelela kakhulu. ”
Q: Yini esingayilindela kuwe, Chip? Yini oyilindele kulesizini ezayo?
Conley: “Ngiyaqhubeka nokuba ngumeluleki wezamasu ku-Brian nethimba lakhe eliphezulu. Inqubo yami yokubhala i- Wisdom@Work ingisize ngabona ukuthi baningi abantu abaphakathi neminyaka nangaphezulu abafisa ukushintsha izimpilo zabo kanye nemisebenzi kodwa zimbalwa izinsizakusebenza esinazo zokuxhasa abantu. Ngakho-ke, ngivule isikole sokuqala sobuhlakani sabantu abadala abaphakathi neminyaka, i- I-Modern Elder Academy, Ezinikezele ekuhlinzekeni indawo namathuluzi okuqala ukwenza kabusha umuzwa wokuba umfundi. Yisikhungo sasebhishi esisebangeni eliyihora elilodwa enyakatho ye-Cabo San Lucas eningizimu ye-Baja, e-Mexico, ngakho-ke sengibuyele ebhizinisini lokungenisa izihambi futhi. Sinabantu abeza ukuzojoyina bevela emhlabeni wonke. ”
Ukuze ufunde kabanzi ngencwadi ka-Chip kanye ne-Modern Elder Academy, vakashela iwebhusayithi yakhe.
Imininingwane equkethwe kulesi sihloko kungenzeka ishintshiwe kusukela sashicilelwa.