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Host damage protection, part of AirCover for Hosts, provides Hosts with $3 million in coverage in the rare event your place or belongings are damaged by a guest during an Airbnb stay. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.

Start an AirCover for Hosts request

File for reimbursement for damage, missing items, or unexpected cleaning.

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What’s covered

Host damage protection covers you for:

• Damage to your home, furnishings, valuables, or belongings caused by guests (or their invitees)
• Damage to parked cars, boats, or other vehicles caused by guests (or their invitees)
• Unexpected or extra cleaning costs needed due to the behavior of a guest (or their invitees) during an Airbnb stay—for example, professional carpet cleaning
• Income lost if you need to cancel confirmed Airbnb bookings due to damage caused by a guest (or their invitees)

When you offer an emergency place to stay through Airbnb.org, you’re still covered by Host damage protection.

Host damage protection doesn’t cover:

• Damage from normal wear and tear
• Loss of currency
• Loss due to acts of nature (like earthquakes and hurricanes)
• Injury or property damage to guests or others (those may be covered by Host liability insurance)
• Other exclusions apply

The reimbursement process

Here’s how to get reimbursed if damage does happen during a stay:

1. Document the issue by taking photos or videos, getting repair or cleaning estimates, and/or receipt.
2. Within 14 days of the responsible guest’s checkout, request reimbursement from them by starting an AirCover for Hosts request in the Resolution Center.
3. Your guest will have 24 hours to respond to the request. If they don’t respond, pay partially, or decline payment, you’ll be able to submit a reimbursement request under Host damage protection. Airbnb Support will then step in and review the request. (If the accommodation is in Washington state, our insurer will review the request.)

How Host damage protection works with cleaning and pet fees

If you choose to include cleaning fees or a pet fee, please keep in mind that they are meant to cover expected costs.

Host damage protection, on the other hand, covers unexpected costs related to additional cleaning or pet damage—for instance, removing smoke odor or replacing your sofa because a dog chewed it up.

To learn more about Host damage protection, go to the terms.