Thola inani lemali yakho ebuyiselwayo
In most cases, your refund amount depends on your reservation’s cancellation policy and when you cancel.
You can also learn about the cancellation policy for your reservation by going to Trips and selecting your trip, or by reviewing your reservation confirmation email.
Pay over time with Klarna
For residents of the USA and Canada we are introducing two new ‘pay over time’ payment plans from Klarna. Klarna accepts all major debit and credit cards–like Visa, Discover, Maestro and Mastercard. Prepaid cards are not accepted.
Learn more about Pay over time with Klarna.
- Part payment: If you’ve only paid for part of your stay up front, your refund amount may be less than you expect, and will never exceed what you paid
- Refund timing: It is most likely that your refund won’t arrive right away, even though we send it as soon as you cancel
- Cancellation cutoff times: Cutoff times are in the trip’s local time
- Coupons: Coupons are non-refundable
- Service fees: Service fees for stays are non-refundable if you cancel after your reservation’s free refund period ends
You may be entitled to a full refund or one larger than the standard refund of your Host’s cancellation policy if:
If your plans changed due to COVID-19, check if the Extenuating Circumstances Policy applies to your reservation.
Refunds for canceled stays due to COVID-19 require proof of illness or exposure within 14 days of check-in. Ex:
- Positive COVID-19 test
- Doctor’s note
- Notice from local government saying you've been exposed
- Screenshot of notification from a contact tracing app
- Positive test result from a member of your household
- IsivakashiInani lanoma iyiphi imali ebuyiselwayo lixhomeke kunqubomgomo yokukhansela yoMbungazi nesikhathi nosuku okhansele ngalo.
- IsivakashiThola okwengeziwe ngokubuyiselwa kwemali yakho yohambo noma okokuzithokozisa okukhanseliwe.
- IsivakashiUngaya ohambweni lwakho ukuze ukhansele noma wenze ushintsho ekubhukheni kwakho.