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Airbnb Luxe listings are hosted by Property Management Companies or private owners. Luxe Hosts can choose one of the cancellation policies below for their listing. You’ll see a listing’s cancellation policy in the Cancellations section of the listing page. Standard Airbnb listings have a separate set of cancellation policies.

Refundable 95 days

Cancel up to 95 days before your trip and get a full refund. Cancel within 95 days of the trip and the reservation is non-refundable. 

95 Days or less before trip

Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.

During trip 

Cancel during your trip and the reservation is non-refundable.

Firm 30 days

For a Firm cancellation policy, guests must cancel at least 30 days before check-in, and only pay 50% of the total accommodation fees for the reservation. Service fees are non-refundable.

30 Days or less before trip

Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.

During trip

Cancel during your trip and the reservation is non-refundable.

Firm 60 days

For a Firm cancellation policy, guests must cancel up to 60 days before your trip and only pay 50% of the total accommodation fees for the reservation. Cancel within 60 days of the trip and the reservation is non-refundable.

60 Days or less before trip

Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.

During trip

Cancel during your trip and the reservation is non-refundable.

Firm 95 days

For a Firm cancellation policy, guests must cancel up to 95 days before your trip and only pay 50% of the total accommodation fees for the reservation. Cancel within 95 days of the trip and the reservation is non-refundable.

95 Days or less before trip

Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.

During trip

Cancel during your trip and the reservation is non-refundable.

Firm 125 days

For a Firm cancellation policy, guests must cancel up to 125 days before your trip and only pay 50% of the total accommodation fees for the reservation. Cancel within 125 days of the trip and the reservation is non-refundable.

125 Days or less before trip

Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.

During trip

Cancel during your trip and the reservation is non-refundable.

Policy details

Cancellation cut off time of 3pm

Trips start at 3pm in the listing’s local time on the date of check-in, regardless of the guest’s scheduled check-in time, and all pre-trip cancellation periods are calculated based on this cut off time.

Making a cancellation official

A reservation is only officially canceled once the guest follows the steps on the Airbnb cancellation page and receives confirmation. You’ll find the cancellation page in the Your Trips section of the Airbnb site and app.

Refund of service fees

Airbnb service fees are not refunded for cancellations.

Refund of hospitality fees

Hospitality fees are always refunded for cancellations made before 3pm in the listing’s local time on the scheduled check-in date.

Non-refundable deposit

Non-refundable deposit amounts vary by listing. The specific amount can be found in the “Non-refundable deposit” section of the listing.

Additional terms

Luxury Retreats will refund any taxes we collect that are related to amounts refunded to guests, and will submit any taxes due on the non-refundable portion of canceled reservations to the appropriate tax authority.

If a guest has any issues with a host or listing, they must contact their trip designer within 24 hours of check-in to be eligible for a full or partial refund under our Airbnb Luxe Rebooking and Refund Policy.

A home’s cancellation policy is subject to, and may be overridden by, the Airbnb Luxe Rebooking and Refund Policy or cancellations by Airbnb for any other reason permitted under the Terms of Service.

Airbnb has final say in any dispute between hosts and guests regarding the application of these cancellation policies.